Blog articles about Brand Communication

From psychological to social distance: What we can learn from it

From psychological to social distance: What we can learn from it

By Paul Janssen on May 7, 2020

Much has been written about social distancing and the immediate impact on marketing across industries. You have likely already adjusted your short-term communication strategies. However, as you map out your long-term plans, much can be learned from the concept of psychological distance as it relates to recent events.

In this article, our Senior Vice President of Brand Communication explores how psychological distance played out during the early stages of the COVID-19 global pandemic. Reflecting on why Western countries responded differently to the crisis than certain Asian countries, helps understand how human decision-making works. Read on to learn more about the theory and how it could relate to you as a professional and as a human.

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Webinar “Best Practices for Optimizing eCommerce Ads & Product Content”

Webinar “Best Practices for Optimizing eCommerce Ads & Product Content”

By Dhika Democrat on April 29, 2020

In a COVID-19 world, building a strong and agile eCommerce communications strategy is more critical than ever. Do you know the best practices for optimizing ads and product content in your category?

Developing solid guidelines based on actual online shopper behavior will give you a competitive edge. Online shopping can be overwhelming to consumers, especially to those who may be forced to try this channel for the first time.

  • Shoppers are bombarded with an almost infinite number of products and information online. Their attention span is low, especially on mobile. How can your product break through the online clutter?
  • In physical stores shoppers can examine avocados, try on makeup, smell candles, and compare cereal sizes. How can online visuals compensate for the physical brick & mortar experience?

In this webinar, eCommerce experts, Mike Mabey and Liz Kadrich, will share best practices in eCommerce advertising creative and product content you can use today. They’ll share practical tips on how to optimize your online content for popular online retailer sites and eCommerce platforms.

Watch now

Mike-Mabey
Mike Mabey
eCommerce Practice Lead, Americas
Elizabeth-Kadrich
Elizabeth Kadrich 
Global lead for online shopping environment research
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COVID-19 and Decision Behavior Disruption

COVID-19 and Decision Behavior Disruption

By Dhika Democrat on April 17, 2020

COVID-19 price sensitivity research
Download the results: "Impact of COVID-19 on consumer price sensitivity"

Contents

Decision behavior amidst disruption
Adapting your marketing mix for short and long-term success
Adapting your pricing and NRM strategies
How to optimize your eCommerce strategy during disrupted consumer behavior
Exploring psychological distance, social distancing and decision

Decision behavior amidst disruption

COVID-19 is changing consumer decision behavior. Stay-at-home guidelines and stock shortages have accelerated online behavior and trials of new product choices. Which behavioral shifts will last?

Read how you can put the SKIM decision loop into action

As marketers, you need to quickly adapt to consumers’ short-term needs, while also keeping an eye on shoring up your long-term strategies.

To make the right decisions, it’s vital to understand the fundamentals of decision behavior.

The SKIM Habitual-Deliberate Decision Loop provides a framework for companies to understand decision behavior and help guide their business strategies – to achieve both short- and long-term goals.

It is especially useful to understand how COVID-19 dramatically changed the context of decision making. For consumers, the global crisis triggered a disruption, moving their “habitual” purchase decisions to more “deliberate” shopping behavior. With over 40 years of expertise analyzing consumer behavior, we’re here to help with tips and best practices.

Read more about the steps you can take to adapt to consumer decision behavior in the wake of COVID-19.

Adapt your marketing mix for short and long-term success

You know you need to adapt your marketing mix as you react to unprecedented events. To thrive in both the short and long term, it’s important to adapt your “4Ps” (product, place, promotions, and price) in the context of decision behavior.

The 4Ps are the factors you can control, despite uncertain times. Ensuring your strategy for each one is rooted in behavioral frameworks will give you the competitive edge.

Read on for practical considerations to keep in mind when using the traditional 4Ps.

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How brands can be relevant during the COVID-19 crisis

How brands can be relevant during the COVID-19 crisis

By Arne Maas on April 8, 2020

Consumer behavior is usually embedded in daily habits; sometimes consumers make more deliberate decisions. COVID-19 triggered a dramatic change in the context of consumer decision making: Many daily habits have come to an abrupt halt; more decisions are now deliberate.

Your company is probably feeling the immediate impact of these behavioral shifts and you may be charged with adapting short-term marketing strategies accordingly.

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Marketing strategies post COVID-19: What you should know about decision behavior

Marketing strategies post COVID-19: What you should know about decision behavior

By Karin Lieshout on April 2, 2020

COVID-19 has radically changed the context in which we make decisions, disrupting many habits. No one can predict if the behavioral shifts will last or what the recovery period will look like.

Online shopping and media consumption will undoubtedly continue to grow (as it was pre-COVID-19) … but to what degree? Will brand-loyal consumers who switched brands due to limited stock eventually return?

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Increasing online conversion by reducing psychological distance

Increasing online conversion by reducing psychological distance

By Paul Janssen on October 24, 2019

From clicks to cart: making smarter use of product images

In today’s crowded online marketplace, we all face the same challenge: how do we attract and convert shoppers? While increased media spend is an almost guaranteed way of attracting more people to an online platform, getting them to actually buy is a whole different ball game. Many online retail giants aren’t forthcoming with behavioral data, so knowing how visitors think and behave from the time they land on the platform until they check out, is a blind spot for many of us.

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The unique approach a charcoal brand used to fire up tasty claims

The unique approach a charcoal brand used to fire up tasty claims

By Bill Salokar on May 7, 2019

Launching a premium product means convincing consumers to trade up, without driving them to the competition.

This is the exact challenge faced by the Global Insights Manager at a best-selling charcoal brand as she prepared to launch two new premium products.

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How Kellogg’s built a global insights platform for claims tests

How Kellogg’s built a global insights platform for claims tests

By Mike Mabey on April 17, 2019

From a single corn flake to a global presence, Kellogg’s has been fueling better days for more than a century. Today, the food-manufacturing giant markets 24 brands, in 180 countries. The sheer size of Kellogg’s, coupled with today’s changing insights environment, created a daunting challenge for the company’s global insights team last year.

How could they decrease turnaround times for claims research, standardize approaches for comparability of results, while extracting better insights and decreasing costs all at the same time?

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How Constellation Brands is overcoming mobile shopping challenges in the alcohol category

How Constellation Brands is overcoming mobile shopping challenges in the alcohol category

By Dhika Democrat on March 15, 2019

What you missed from Quirks Brooklyn ‘BYOB (Build your online brand)’ session

“How many of you have purchased alcohol online? What about groceries?” This is how Lisa Caro, Director of Insights & Analytics for Emerging Opportunities, Constellation Brands, kicked off her remarks to a room full of insights professionals at The Quirk’s Event in Brooklyn. The responses to those two questions reflect the challenges and opportunities that alcohol brands face in eCommerce.

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Why it’s time to optimize your approach to brand trackers

Why it’s time to optimize your approach to brand trackers

By Giacomo Sartori on February 20, 2019

Explore a driver analysis solution for analyzing stated and unstated factors

Tracking studies provide extensive information on brand perceptions over time. They play an important role in understanding what influences consumers and professionals to make decisions. However, as these groups become more empowered and have more choices to consider, your approach to brand trackers needs to evolve as well.

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