Blog articles by Mike Mabey

Articles by

Mike Mabey

Mike is VP, Client Solutions Americas, based in Atlanta. He focuses on strategy and competition in four areas: decision journeys; product development in highly competitive markets with complex decision rules; identifying customer experience touchpoints; and message and positioning optimization. Mike is also eCommerce lead at SKIM and can often be heard speaking about insights trends at industry conferences.

How Kellogg’s built a global insights platform for claims tests

By Mike Mabey on April 17, 2019

From a single corn flake to a global presence, Kellogg’s has been fueling better days for more than a century. Today, the food-manufacturing giant markets 24 brands, in 180 countries. The sheer size of Kellogg’s, coupled with today’s changing insights environment, created a daunting challenge for the company’s global insights team last year.

How could they decrease turnaround times for claims research, standardize approaches for comparability of results, while extracting better insights and decreasing costs all at the same time?

How a subscription meal-kit company plans successful recipes each week

By Mike Mabey on January 8, 2019

Cooking up consumer insights for the creative masterminds

Consumers around the world are eating up the convenience, choice and personalization that online meal-kit delivery services offer. Today subscription boxes offer a variety of options for online shoppers and a host of challenges for brands. To stay ahead in this competitive online space, you must delight your customers with every box that hits their doorstep. But what type of consumer insights are needed to inform the creative masterminds behind what goes in that box every week or month?

We recently set out to help a leading meal-kit delivery company answer just that.

Driving successful CPG omnichannel strategies with the right customer journey framework

By Mike Mabey on February 20, 2018

Remind yourself why the right customer decision journey framework matters—and which one you should be using.

Today’s consumer path to purchase has evolved a great deal. To succeed in the omnichannel world, you can’t afford to rely on outdated assumptions regarding your consumer’s decision journey.

4 Mapping Frameworks for Customer Decision Journeys

By Mike Mabey on May 20, 2017

Whether you’re a CPG brand manager or a B2B marketer, your customer’s decision journeys are complex, dynamic, and easily disrupted by new options and inputs – online and offline. Today’s omnichannel world has created a new path to purchase for consumers, business professionals, and healthcare decision makers. Their decision journey is influenced by technology and media that didn’t even exist a few years ago, but do you know how, where, and when?