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In Europe alone, online retailers are expanding 14 times faster than conventional outlets. It’s crucial to adapt to an omnichannel sales environment and think about both online and mobile devices. We can help you understand this shift! At the OmniShopper International conference in Paris, we shared the implications of this complex consumer decision journey.
Understanding the impact of the omnichannel consumer decision journey
Presented by:
Mini Kalivianakis, Client Solutions Director and Partner in SKIM | Rotterdam
Scott Garrison, Manager in SKIM | London
https://www.slideshare.net/SKIMgroup/understanding-the-impact-of-the-omnichannel-consumer-decision-journey
If you are unable to view the slides on this page or you’d like to download the presentation file, click here to view our slides on SlideShare.
The omnichannel nature of the modern consumer decision journey means that both manufacturers and retailers need to adapt from old ways of thinking. Consumers are finding value in both online and offline channels; both of these must remain primary points of emphasis.
In their presentation, Mini and Scott revealed some of the implications of the complex consumer decision journey and how we can better adapt our strategies to connect with consumers.
