SKIM is a refreshingly human customer insights agency with offices in Europe, the US, Latin America, Asia. SKIM people are research heavyweights specialized in customer decision behavior. With roots in advanced research methods, SKIM converts tough business challenges into actionable answers. For over 35 years, team SKIM works with leading companies to understand and influence buying decisions across all channels.

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Job Description

You are part of the LATAM team in which you collaborate with peers and analysts. Collectively, the team is responsible for managing accounts, project and building new client relationships. Within this team, you take a leading role in the more commercial side of account, project and building new business. Besides collaboration with the LATAM team, you will work together with regional Commercial experts and managers from other locations with a similar commercial focus as you have.

In the role, you will focus on

  1. Building client relationships and expanding our footprint and consultative interactions at accounts (~35% of time)
  2. Advising, guiding, mentoring and collaborating with project and account teams – this includes identifying and articulating business questions, leading proposal writing, reviewing questionnaires and reviewing/advising on insights and consultation with the client (~40% of time)
  3. Lead conversion – note this is not lead identification, it is taking leads forward in the sales cycle and converting to clients (~25% of time

Responsibilities

  • Develop new clients based on leads provided and relationships built
  • Build and manage existing client relationships (account management) to ensure repeat sales and referrals
  • Meet quarterly and annual sales goals
  • Work collaboratively with the LATAM team, peers in other locations and commercial experts
  • Define client research objectives, outline potential study approaches, and develop client proposals in collaboration with project team and account team
  • Ensure that the projects meet the client’s expectations
  • Deliver exceptional client service
  • Present (and exhibit) at conferences
  • Travel, as necessary, to meet the above requirements

Qualifications

  • 3+ years of increasing knowledge and experience in market research, with a quantitative focus
  • Strong client management and relationship building skills
  • Collaborative team experience, preferably with leadership and mentoring skills
  • Be agile and flexible, and willing to roll up the sleeves to assist with project and client deliveries when its necessary to ensure the best client services
  • Experience in consultative selling is a plus
  • Demonstrated experience in quantitative market research; knowledge of conjoint methodology a plus
  • Strong client service skills
  • Self-motivated and high energy with the desire and skill to lead and be part of teams
  • Proven ability to navigate complex organizations to find decision makers, champions, and key stake holders while creating strong relationships at every level
  • Good verbal and written English and Spanish communication skills including in-person presenting
  • Strong computer skills including Microsoft Word, Excel, and PowerPoint are essential
  • Bachelor’s degree minimum, Master’s a plus
  • Candidates can be located in any of the following cities: Ciudad de Mexico, Bogotá, Ciudad de Panamá, San José de Costa Rica.
  • Entrepreneurial thinking skills to identify marketplace opportunities and discover the most appropriate ways and time to capitalize on them.
  • Ability to find and pursue the problem-solution fits for our clients

Salary and benefits

SKIM is an equal opportunity employer and offers a flexible working environment. We offer a competitive salary & benefits package that includes the following:

  • Annual performance-based and profit sharing bonus
  • Employer-paid medical, dental and vision coverage
  • Regular team outings and events
  • Annual team-building day
  • High value placed on taking initiative and ownership
  • Open, communicative work environment
  • Flat organizational structure
  • Work / life balance
  • Casual dress code
  • Great, passionate colleagues
  • Active training programs in place, many of which are guided on-the-job training

*Possible Remote Role. At SKIM we understand that our employees are our most valuable asset; we are committed to their future development and provide the opportunity to create a career that fits the aspirations of each individual. Please note that only completed applications, consisting of a resume and cover letter, written in English will be considered.

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