Do you want to directly advise and influence the decisions of the world’s leading companies? Do you want to build partnerships with some of the largest multinationals in the world? Then join SKIM in San José, Costa Rica, as Consumer Insights Manager!
For 45 years, we’ve been trusted partners to the world’s largest CPG, technology, and healthcare companies. We specialize in understanding decision-making in innovation, brand communications, and pricing & revenue management. Our approach combines methodological rigor, marketing expertise, and deep client understanding to build lasting strategic partnerships.
With 11 offices across the US, Europe, Asia, and Latin America, we collaborate closely with clients to navigate the right strategies. Ranked #3 in GRIT’s most innovative research agencies, we continuously enhance our solutions. Above all, we foster a culture where smart, genuine people support each other, pursue their dreams, and thrive together.
Job description
This is a unique opportunity for a bright and driven Consumer Insights Manager to be part of the exciting journey of further growing our LatAm business and expertise. Our entrepreneurial environment calls for someone proactive, confident, and comfortable with challenging the status quo as SKIM is evolving as a company!
As Consumer Insights Manager, you will be the main person responsible for CPG clients on different business objectives, covering our main areas of expertise: Pricing & Revenue Management, Brand & Communications, and Innovation).You will be leading studies as insights consultant, building strong relationships with our clients, and advising them by leading a team of analysts and ensuring the delivery of clear, actionable insights, contributing to create sustainable growth and partnerships. This requires a self-motivated individual who is not afraid to take the lead.
More specifically, imagine yourself being responsible for the following:
- Leading end-to-end client projects, from research design and proposal development through analysis, storytelling, and final delivery
- Being the trusted account lead for clients by building long-term relationships. You are the primary contact for new briefs and projects, proactively identifying opportunities to grow partnerships that lead to additional business for SKIM
- Turning complex data and insights into clear, engaging recommendations that help clients make confident marketing and business decisions
- Leading client presentations, workshops, end-to-end communication and discussions with confidence and credibility
- Managing a team of Analysts
- Providing support to other team members to make sure account responsibilities and deliverables are met at a high standard and in agreed timelines
- Giving advice and assistance to other team members to make sure insights are impactful and recommendations are delivered across all projects
Our LatAm team consists of 17 colleagues across San José (Costa Rica), São Paulo, and Mexico City. Our clients are some of the biggest multinationals in the world, spread across Central and Latin America. Travel to clients is part of the role.
Qualifications
The ideal candidate will have prior consulting/client-service experience on the agency or client side. We are looking for someone with the following profile:
- 5+ years of experience in a client-facing consumer insights role on the agency side
- Proven experience managing client relationships and independently leading projects from proposal development through delivery
- Negotiation and persuasion skills
- Strategic thinking and analytical skills, with the ability to craft creative, inspiring, solution-driven stories that communicate complex concepts in a simple way
- Experience developing research approaches and connecting insights to broader business, brand, or marketing challenges
- Confidence leading client presentations, facilitating discussions, and influencing stakeholders at different levels
- A proactive and consultative mindset, with a genuine interest in understanding clients’ businesses and identifying opportunities to deepen partnerships
- Strong collaboration skills with the ability to coach and support more junior team members
- Excellent communication skills in Spanish and English
- You are authorized to work in Costa Rica (resident, citizen, valid visa or other)
There are different ways to grow at SKIM. For this role, you have the ability to grow beyond managing projects. You will be encouraged to think beyond just executing towards spotting opportunities on accounts, how to further grow them, and how you can build the relationship/partnership with the client and the account.
Our offer
A salary and benefits package designed to support you in your role and reward your contributions, including:
- A fixed annual salary
- Structured salary growth tied to your annual performance review
- Performance based profit sharing
- Health insurance
- Pension plan
- A hybrid working environment – we like to meet up at the office at least two times per week
- A place where taking initiative isn’t just encouraged. It’s valued!
- Passionate, intelligent, and supporting colleagues
- Open, communicative, and international work environment
- A flat organizational structure where everyone is treated as equal regardless of any differences
- Harmony between work and personal life
- A combination of learning through onboarding, active training programs, on-the-job and guidance from experienced SKIMmers
At SKIM, we value diversity, equity and inclusion. With increased diversity comes greater variety of perspectives, ideas and creativity, and we foster an environment where everyone feels welcome and comfortable to be their authentic selves. Therefore, we welcome diversity in applicants and base our hiring decisions regardless of age, race, color, religion, ethnicity, nationality, gender, pregnancy, sexual orientation, gender identity, disability, genetic characteristics, marital or military status.
Additional information
Thank you for taking the time to read the description of this role, and we look forward to reading your submission if this role sounds very exciting to you! We read each application carefully and will get back to you as soon as we can.
Please note that only completed applications, consisting of a resume and cover letter, written in English, will be considered.
