Do you want to build partnerships with some of the largest multinational companies in the world? Do you enjoy a diverse role with different hats? Join SKIM in Rotterdam as Customer Insights Manager!
For 45 years, we have been trusted partners with the world’s largest CPG, technology and healthcare companies. We specialize in modelling and understanding people’s decision making in the areas of innovation, brand communications and pricing and revenue management. In our vision, a combination of methodological robustness, marketing domain expertise and understanding the client’s business is key to building lasting strategic partnerships with our clients. With 11 offices in the US, Europe, Asia and South America we navigate - in close collaboration with our clients - towards strategies that are right for them.
As evidenced by our #3 position in GRIT’s report of most innovative research agencies, we believe in continuously improving our solutions and expertise frameworks. But above all else, we believe in a culture where smart, ambitious and genuine people support each other, follow their dreams, balance priorities in life and bring everyone’s unique skills together in a collaborative global community.
At SKIM, 'Tech' refers to a wide range of clients in the technology sector, including consumer electronics, software and hardware providers, digital platforms, and B2B technology companies, typically focused on innovation, pricing strategy, and go-to-market planning in highly competitive markets.
Job description
This is a unique opportunity for a bright and driven Customer Insights Manager to be part of the exciting journey of further growing our Tech team. In the team you will interact with Tech clients on a diverse set of business objectives and use a wide array of solutions to tackle strategic marketing challenges. Using a mixture of Revenue Management and Portfolio Optimization expertise, you will assist major brands with tactical and strategic decisions. You will join our team in Rotterdam as a Customer Insights Manager, lead studies as a consultant, build strong and long-lasting relationships with our clients, bring growth to our local and international accounts, and advise them through delivering clear and actionable insights.
In this role, imagine yourself being responsible for the following:
- Client management: you will be leading, growing and nurturing different clients independently. You are encouraged to take ownership of both well-established accounts and new ones. The goal is to develop partnerships with a long-term view, based on trust and expertise!
- Project management: you will be leading and supervising project teams from the proposal writing phase, up until and including the project delivery.
- Account management: as Manager you will be joining different accounts of various sizes, both local and international. Together with the teams, you will discuss trends, opportunities, and other relevant topics to grow the accounts further.
- You will be guiding the work of Analysts, helping them with their growth and career development.
Additionally, there are a lot of different ways to grow and take on more responsibility in the role. See some of these growth paths below:
- Through SKIMs different internal expertise networks. A lot of the team’s work is in Revenue Management and Portfolio Optimization. The internal expertise networks linked to these areas are continuously growing our thought leadership and developing new methods and solutions. Besides projects, you can take on additional responsibilities in one of these networks and grow into a pillar-leading role.
- Becoming an account lead: developing the strategic plan for an account and leading a team of people who are focused on the account.
- Career management of Analysts. Besides having direct reports, you can also manage Analysts’ career paths by becoming their GPS (Grow, Perform, Succeed) manager.
- Taking on a more active role in training-related activities or onboarding new employees.
Qualifications
The ideal candidate will have prior consulting and research experience on the agency side, combined with an understanding of advanced analytical and data science techniques (e.g., conjoint, driver analysis, segmentation etc.). Typically, we are looking for someone with the following profile:
- 4-6 years of relevant work experience in market research and consulting
- Relevant industry knowledge and experience within the Tech industry
- An affinity for client management and relationship building with your clients
- The ability to independently run projects and client contact
- A combination of strong strategic thinking and a hands-on, process-driven approach
- The ability to turn complex business issues and data into simple and actionable recommendations
- A team player with a positive attitude and the ability to deliver with and through others
- Experience with conjoint methodologies and virtual shelf tests is a plus
- You are authorized to work in the Netherlands and have full working proficiency in both English and Dutch
Our offer
A salary and benefits package designed to support you in your role and reward your contributions, including:
- A fixed annual salary
- Performance based bonus
- Company pension scheme
- A hybrid working environment
- A flat organizational structure where everyone is treated as equal regardless of any differences
- A place where taking initiative isn’t just encouraged. It’s valued
- Harmony between work and personal life
- A combination of learning through onboarding, active training programs, and on-the-job and guidance from experienced SKIMmers
- A team that enjoys the ride – regular outings, events, and a culture that celebrates wins together
At SKIM, we value diversity, equity and inclusion. With increased diversity comes greater variety of perspectives, ideas and creativity, and we foster an environment where everyone feels welcome and comfortable to be their authentic selves. Therefore, we welcome diversity in applicants and base our hiring decisions regardless of age, race, color, religion, ethnicity, nationality, gender, pregnancy, sexual orientation, gender identity, disability, genetic characteristics, marital or military status.
Additional information Thank you for taking the time to read the description of this role, and we look forward to reading your submission if this role sounds very exciting to you! We read each application carefully and will get back to you as soon as we can.
Please note that only completed applications, consisting of a resume and cover letter, written in English, will be considered.
